Your question
We have compiled a quick list of frequently asked questions for resolving your immediate queries.
1. How do I place the order?
Step 1: Pick the product range of your choice.
Step 2: Click on ADD TO CART on the products you wish to purchase.
Step 3: Click on PROCEED TO CHECKOUT
Step 4: Fill out your personal details required for the delivery of your order.
Step 5: Choose a payment option most convenient to you.
Step 6: Confirm & place your order.
2. How do I know that my order is confirmed?
For all prepaid orders, the confirmation status will be automatically updated in the ‘My Account’ section. If your chosen mode of payment is Cash On Delivery, you will get an email from a Niraamaya Naturals representative, on your registered contact details, asking you to confirm the order details. Once you have confirmed the same, the order will be processed immediately.
3. Do I have to have an account to place an order?
No, you can’t place an order using guest checkout without having an account. We strongly recommend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.
4. Can I order a product that is “Out of Stock”?
Unfortunately, products listed as “Out of Stock” are not available for immediate sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Niraamya Naturals account and are signed in at the same time.
5. How do I make changes to my order?
You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.
6. How can I use a Gift Voucher/Promotional code on my order?
When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
7. How can I track my order?
We dispatch most orders within 24 hours (excluding Sundays and public holidays, local/ natural disturbances)You can track your order from the ‘My Account’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number. The same will be visible in the ‘My Account’ section and will be emailed to you, along with the logistic partner details. In case of any issue with your order, we will notify you immediately.
8. How do I make changes to my order?
You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.
9. How do I cancel my order?
If you wish to cancel your order, you can do so by sending us an email on info@niraamyacom.cdn-gamma.com (Timings: 9:30 am-5 pm IST), within 24 hours of placing the order.
10. What if I receive an incomplete, incorrect or damaged order?
While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 7 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 2 business days of receipt, with supporting images if applicable, so we can best address your concern.
1. Can I ship the products to an address that is different from my billing address?
1. Why was my order payment rejected?
2. What payment types do you offer?
3. What is Cash on Delivery (COD)?
4. How do I avail of the COD facility?
1. I cannot complete my registration, what do I need to do?
2. I forgot my password, what can I do?
1. How does the delivery process work?
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.
2. When can I expect delivery of my order?
While we will endeavour to deliver your order at the earliest, we request you to bear with any possible delays due to any restrictions in movement both within India and internationally. We appreciate your understanding and are committed to delivering your order as soon as possible.
1. Does Niraamya Naturals have any physical stores?
Niraamya Naturals does not have any physical stores, however, we have a fully maintained warehouse with all the needed facilities.
1. How will I get a refund for my cancelled orders and how long will this process take?
If you are not satisfied with the product ordered, or are disappointed with the product or service, we would like to know your feedback in order to be able to serve you better. We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, in the rare occasion where you may be unsatisfied with a purchase, please see our Returns and Refunds Policy for more information on online returns.
2. What is your Online Return Policy?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of your request and reflect as per your bank guidelines, which is usually within 10 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies, as per our Returns and Refunds Policy. For any such requirements, please email us at info@niraamyacom.cdn-gamma.com
